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Questions about a product or order? Our customer care team is here to help.
Need help with a product or an order? The caryvella customer service team can assist with bag dimensions, colors, styles, compartment layouts, product features, order updates, shipping, returns, payments, privacy requests, and other matters related to our store.
caryvella is an online retail store operated by Shenzhen Kelan Trading Co., Ltd. The company manages handbag sales, order fulfillment, customer service, returns, refunds, and other transactions completed through caryvella.com.
Our team normally responds within 1–2 business days.
When contacting us about an existing purchase, please include your order number and the email address used during checkout. This will help us locate your order and provide assistance more efficiently.
If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us as soon as possible and provide clear photos or videos showing the product, packaging, and shipping label.
Please contact our customer service team for return instructions before sending an item back. Returns sent without prior approval may not be accepted, as the correct return address may differ depending on the order.
Most inquiries are answered within 1–2 business days. Additional processing time may be necessary for requests involving shipping carriers, payment providers, order verification, or privacy-related requests.
